PKF O'Connor Davies

  • IT Support Intern (Immediate Need)

    Job Locations US-NY-Harrison
    # of Openings
    2
    Category
    Information Technology
  • Overview

    As an IT Support Intern at PKF O’Connor Davies, individuals will get hands-on experience collaborating with our IT Department. Interns acquire skills and develop/further their knowledge by performing the duties and responsibilities listed below in an efficient and effective manner.

     

    The IT Support Intern will be responsible for assisting the IT Team with end-user support on hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will assist IT Team members roll out new technology, inventory, documentation, troubleshoot as needed, field queries via phone, email and service desk tickets. Additionally, the IT Support Intern must be able to work in a rapidly changing environment and provide timely, high-quality and accurate work product.

    Essential Duties

    • Responsible for providing enterprise level 1 support for end-user hardware (desktops, laptops, printers, mobile devices/telephones) and software
    • IT Asset Management (Upkeep & Monthly Reporting)
    • Computer Imaging and configuration according to enterprise standards
    • Assist IT Manager/Director with enterprise technical project roll outs
    • IT Documentation and logs
    • Respond to user requests for service and troubleshoot as needed
    • Perform other duties/projects as assigned

    Qualifications

    • Must be currently enrolled in a related BS or MS degree from an accredited college or university
    • Minimum 3.0 GPA.
    • Must be able to start immediately.
    • Potential candidates should have good communication and computer skills and be team players who are motivated to work in a fast-paced environment. Interns must be customer-focused and able to multitask
    • Experience in an IT Support capacity a plus
    • IT experience within an accounting firm a plus.
    • Strong verbal and written communication skills are required
    • Must have the ability to handle a constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations
    • Needs to be self-motivated and able to work efficiently with minimal supervision while working in a team oriented collaborative environment
    • Must be capable of lifting and transporting moderately heavy objects such as computers and peripherals
    • Required technical skill set including: basic understanding of TCP/IP, routers, firewalls, Active Directory and printers and basic experience with Microsoft Office Suite 2013/2016

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